Terms and conditions of business

• Table bookings
• Booking of party arrangements
• Purchase of gift cards

The terms and conditions of business and reservations must be accepted in order to complete a purchase or to make a booking. The use of our digital services requires the acceptance of our Personal Data Policy, which is accepted with the use of our electronic services, at the latest at the beginning of the purchasing or booking process.

You can learn more about our separate business terms and conditions relating to catering here.
At Restaurant Flammen we endeavour to protect your personal data – and we aim to process your personal data responsibly, securely and appropriately. The processing of personal data takes place in accordance with the applicable legislation on personal data, including data protection law.
You can learn more about our personal data policy here.

Restaurant Flammen endeavours to dispatch orders received before 16:00 on the same day. Orders received after 16:00 will be dispatched the day after.
Restaurant Flammen uses Post Nord for delivery (unless otherwise indicated). The physical gift card is dispatched as a letter, and will take at least 5 working days to be delivered from when Post Nord receives it at their mail centre. Restaurant Flammen cannot be held responsible for delays at Post Nord. If you do not receive the item, them notify us of this by email at shop@restaurant-flammen.dk
Post Nord also delivers to the Faeroe Islands, Greenland and abroad.

In the event of errors and missing or unsolicited deliveries, please contact us, by email at: shop@restaurant-flammen.dk
Goods must be returned to the address indicated. Please note that we do not accept packages sent COD. Goods can also be returned to us by refusing receipt or you can also return the goods to us personally. It is not a requirement, but handling will be expedited if the required information is provided – such as a copy of the order confirmation, registration and account number for your bank account to which reimbursement can be made, copy of any previous correspondence etc.

There is a 14-day right of return for gift cards, starting from the day on which they are received. However, it is a requirement that neither you nor the recipient have redeemed the gift card. If you decide to cancel your purchase, you only need to return the goods in the same conditions and quantity as your received them. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. You must pay the return costs yourself.
We must be notified of any cancellation at the latest 14 days after purchase, and from when you cancel you must return the item within 14 days.

Notification should be sent by email, to shop@restaurant-flammen.dk. In the notification, you should state clearly that you wish to take advantage of your right of cancellation.
Repayment/reimbursement shall be made to the payment card you used for the purchase in the shop.

When you place an order with us, you must provide your name, address, telephone number and email.

We require this information partly to be able to keep you informed of the progress of your order and partly to deliver the goods to you. The information is stored securely in accordance with applicable Danish legislation.

All the information we record is handled confidentially and pursuant to the Danish Personal Information Act. As required by the Danish Bookkeeping Act, this information is retained for five years.

The data controller is Flammen DK ApS. All information is stored securely in unencrypted form. Likewise, personal data is sent and received in unencrypted form.

At www.restaurant-flammen.dk, we also use analysis tools to examine traffic data in the form of log files from our website. No information about you personally is stored in this connection.

The aim of this analysis is simply to correct possible technical errors that may cause our customers to receive an error message or similar, and to optimise navigation and operation in the most appropriate way.