Terms and conditions

Terms and Conditions of Business

Gift card
Gift cards can be used in all our restaurants and can be purchased online at www.restaurant-flammen.dk or in the restaurants during opening hours.

A gift card can be purchased either as a physical gift card, which is sent in the post, or as an digital gift card, which is sent via email.

Restaurant Flammen accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be debited from your account once the goods have been dispatched.

All amounts are in DKK (Danish kroner).

Restaurant Flammen encrypts all its account information using SSL (Secure Socket Layer) protocol. This means that unauthorised parties cannot read your card number or other information during the transaction with PBS.

Restaurant Flammen endeavours to dispatch orders received before 4 pm on the same day. Orders received after 4 pm will be dispatched the day after.

Restaurant Flammen uses Post Nord for delivery (unless otherwise indicated). The physical gift card is dispatched as a letter, and will take at least 5 working days to be delivered from when Post Nord receives it at their mail centre. Restaurant Flammen cannot be held responsible for delays at Post Nord. Non-receipt must be notified by sending an email to shop@restaurant-flammen.dk

Post Nord also delivers to the Faeroe Islands, Greenland and abroad.

Right of complaint
In the event of errors and missing or unsolicited deliveries, please contact:

Goods must be returned to the address indicated. Please note that we do not accept packages sent COD. Goods can also be returned to us by refusing receipt or you can also return the goods to us personally. It is not a requirement, but handling will be expedited if the required information is provided – such as a copy of the order confirmation, registration and account number for your bank account to which reimbursement can be made, copy of any previous correspondence etc.

Right of cancellation
There is a 14-day right of return for gift cards, starting from the day on which they are received. However, it is a requirement that neither you nor the recipient have redeemed the gift card. If you decide to cancel your purchase, you only need to return the goods in the same conditions and quantity as your received them. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. You must pay the return costs yourself.

We must be notified of any cancellation at the latest 14 days after purchase, and from when you cancel you must return the item within 14 days.

Notification should be sent by email to shop@restaurant-flammen.dk. In the notification, you should state clearly that you wish to take advantage of your right of cancellation.

Repayment/reimbursement shall be made to the payment card you used for the purchase in the shop. 

Company information

Company name: Flammen DK ApS

CVR number: 32304508

Email: shop@restaurant-flammen.dk

Telephone: +45 44223356 

Telephone hours:
Sunday - Thursday 11.00 am - 8.00 pm

Friday - Saturday 11.00 am - 9.00 pm

Data registration
When you place an order with us, you must provide your name, address, telephone number and email.

We require this information partly to be able to keep you informed of the progress of your order and partly to deliver the goods to you. The information is stored securely in accordance with applicable Danish legislation. 

All the information we record is handled confidentially and pursuant to the Danish Personal Information Act. As required by the Danish Bookkeeping Act, this information is retained for five years.

The data controller is Flammen DK ApS. All information is stored securely in unencrypted form. Likewise, personal data is sent and received in unencrypted form.

At www.restaurant-flammen.dk, we also use analysis tools to examine traffic data in the form of log files from our website. No information about you personally is stored in this connection. 

The aim of this analysis is simply to correct possible technical errors that may cause our customers to receive an error message or similar, and to optimise navigation and operation in the most appropriate way.


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